3CX AI by industry

Built for the way
your business works

Every business gets calls it should not miss and questions it answers a hundred times a day. Here is how the AI and the 3CX platform fit the industries we support.

3CX on desktop, mobile and desk phone

Veterinary and healthcare practices

Reception desks are at their busiest exactly when the phones ring most. The AI takes appointment requests, answers hours and directions, and catches overflow so callers are not left on hold.

  • Video visits from a browser link, with nothing for the client or patient to install
  • Paging and intercom between rooms, wards and sites
  • After-hours routing to the doctor or service on call
  • Call recording and transcripts for training and records

Clinical triage and emergencies always stay with your staff and established procedures.

Veterinary and healthcare practices

Automotive dealerships

One phone system across showrooms, service bays and sites, with calls routed instantly to Sales, Service or Parts and every lead followed up.

  • AI captures service enquiries after hours
  • Sales staff answer on mobile and pick up website chat and SMS leads
  • Queues and reports per site and department
  • CRM integration so every call is logged
Automotive dealerships

Hotels and hospitality

Guests get answers fast, and the front desk gets time back. The AI handles reservation questions and routes guest requests to the right team.

  • Connects to hotel management systems that use Fidelio- or Mitel-compatible interfaces
  • Check-in and check-out update the room phone automatically
  • Guests set their own wake-up calls
  • Housekeeping updates room status from the room phone
Hotels and hospitality

Schools and colleges

Parents reach the right office the first time, and routine school information is available any time of day.

  • Paging and intercom across buildings and campuses
  • Emergency calling and notification set up and tested
  • Video meetings for parents without sharing personal numbers
  • Microsoft Teams and Microsoft 365 integration
Schools and colleges

Contact centers

AI takes the first conversation at peak times, and agents receive the context and a summary instead of starting from scratch.

  • Skills-based routing, queues and callbacks
  • Live wallboards and supervisor listen, whisper and barge
  • Voice, live chat, WhatsApp, SMS and Facebook in one place
  • Measure one queue before and after AI
Contact centers

See it working for a business like yours

We will build a demo call journey around your own industry, hours and common questions.