Ultratek Computers

Managed IT Services for
Your Business

AI-powered IT and cybersecurity from Ultratek
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IT
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IT
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IT
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Frequently Asked Questions

What does Ultratek do?

Ultratek Computers is a managed IT and cybersecurity provider (MSP and MSSP) that has supported businesses since 1996. We take care of your computers, servers, network, security, phone systems and backups so you can focus on running your business.

What is the difference between an MSP and an MSSP?

An MSP (managed service provider) keeps your IT running day to day: updates, monitoring, support and backups. An MSSP (managed security service provider) focuses on protecting it, with threat detection, security monitoring and response. Ultratek provides both.

How do you use AI in IT and cybersecurity?

We use AI-driven tools to spot threats early, automate routine maintenance and monitor your systems around the clock, so problems are often caught and fixed before they affect your staff.

What industries do you work with?

Veterinary hospitals, small businesses, law firms, insurance agencies, healthcare practices, and manufacturing and distribution companies.

Do you install and support business phone systems?

Yes. We design, install and support 3CX phone systems, including AI receptionists and agents, contact center and CRM integration, and Yealink phones.

What should I do if my business is hit by a cyber attack?

Call us right away at 201-255-8788, day or night. After hours, an on-call technician will be found for you. We help contain the attack, recover your systems and secure your network.

How do I get support?

Support is available 24/7. Call 201-255-8788 or open a ticket in the Ultratek client portal, where you can also follow its progress. After hours, call the same number and an on-call technician will be found for you.

What is the Ultratek client portal?

Every Ultratek client gets the client portal: one secure place to manage everything we look after for you. Open and follow support tickets, approve hours and estimates, see invoices, sign documents and message our team, and check your domain names and renewals, your website traffic, your Google Business listing, and the status of your backups, printers, storage and UPS battery backups.

Do you look after domain names, websites and Google listings?

Yes. We register and renew domain names, track your website visitors, can monitor how your site appears in Google and Bing Search, and keep an eye on your Google Business listing. You can see all of it in the client portal.

Can you show what AI assistants say about my business?

Yes, as an add-on. We put the questions your customers ask to AI assistants with live web search, worded the way a customer would, and check whether your business is named and whether the phone, website and hours given are right. The questions and the latest answers are in your client portal, where you can add, reword or remove questions yourself. We can also make your website easier for AI to read, with business schema, an FAQ, image descriptions and an llms.txt file.

Can you clean up and organize our network closet?

Yes. Our network cleanup service reorganizes racks and wiring and removes devices you no longer need, which improves airflow, performance and troubleshooting time.

What are your hours?

Our office is open Monday to Friday, 9:00 am to 5:00 pm, and closed on weekends. Technical support is available 24/7: after hours, an on-call technician will be found for you. For billing questions outside office hours, please leave a message.

Where are you located?

Our office is at 830 Morris Turnpike, Short Hills, New Jersey 07078.

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Hours

Support is available 24/7: after hours, call 201-255-8788 and an on-call technician will be found for you.
Billing questions after hours: please leave a message.
We Open Now
Monday
November 2, 2026
9:00 am - 5:00 pm
Tuesday
November 3, 2026
9:00 am - 5:00 pm
Wednesday
November 4, 2026
9:00 am - 5:00 pm
Thursday
November 5, 2026
9:00 am - 5:00 pm
Friday
November 6, 2026
9:00 am - 5:00 pm
Saturday
November 7, 2026
Closed
Sunday
November 8, 2026
Closed
Ultratek Computers Ultratek Computers provides AI-powered managed IT and cybersecurity (MSP and MSSP), 3CX phone systems and network services for businesses, since 1996.
830 Morris Turnpike 07078 Short Hills NJ US
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