Contact center & CRM

Every call connected
to the customer

Queues, callbacks, wallboards and supervisor tools are built into 3CX, not bolted on. Calls link to your CRM so your team sees who is calling before they answer.

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Built-in contact center

Queues, skills-based routing, callbacks and IVR menus as part of the phone system.

All channels in one place

Voice, website live chat, WhatsApp, SMS and Facebook messages in a single inbox.

AI on every queue

Transcripts, summaries and sentiment so supervisors see trends, not just numbers.

Overview AI Receptionist & Agents Industries Contact Center & CRM Yealink Phones

Live wallboards and supervisor tools

See calls waiting, answered and abandoned in real time. Supervisors can listen in, whisper to an agent without the caller hearing, or join the call when needed.

Queue alerts when waiting times go over your target
Agent dashboards and login reports
Call recording with rules you control

CRM integration that works out of the box

3CX connects to Salesforce, HubSpot, Zoho, Microsoft Dynamics and Vtiger, and to Zendesk and Freshdesk for helpdesks. Microsoft 365 and Google Workspace keep users, contacts and calendars in sync.

The customer record opens when the phone rings
Click to call from inside the CRM
Calls logged automatically, with transcripts and recording links attached
New contacts created for unknown callers

Your CRM is not on the list?

If your CRM or practice-management system has an API, Ultratek can build the integration with 3CX's CRM template and test it against your real workflow, so calls appear where your team already works.

Make every call count

Tell us how your team handles calls today and we will show you queues, wallboards and CRM pop-ups working with your own data.