Choose the jobs you want AI to handle: greeting callers, screening calls, answering everyday questions and writing up every conversation. It works from information you approve and hands over to a person whenever it should.
Answers instantly, finds out why someone is calling and routes them, 24/7.
Screens calls for busy people and only puts through what needs them now.
Answers the questions you hear every day from content you sign off.
No more ringing out or full voicemail boxes. The AI greets every caller by your business name, asks who they are and what they need, and sends them to the right person, department or queue. After hours it takes a message with all the details and routes urgent calls to whoever is on call.
For owners, doctors, attorneys and managers who cannot take every call. The assistant answers on their behalf, takes the caller's name and reason, and only puts the call through when it matters, otherwise leaving a clear summary to deal with later.
Opening hours, directions, services, how to book, where to send paperwork: the questions your staff answer all day. The agent answers them from information you have approved, and passes the caller to a person the moment the conversation goes beyond that.
No hold music and no busy signal. Every caller hears a friendly greeting.
The AI asks who is calling and why, and gathers the details your team needs.
Routine questions are answered on the spot; everything else goes to the right person.
Callers can ask for a person at any time, and your team gets a written summary.
3CX records each side of the call separately, so transcripts know exactly who said what. Each call gets a summary and a sentiment score, and everything is searchable by keyword.
With 3CX's MCP connection, approved staff can ask an AI assistant plain-English questions about the phone system, such as who is on a call or how an extension is set up. The AI only sees what that person is already allowed to see. Ultratek can set this up and design custom AI call workflows as a separate project.
The AI answers from information you sign off, nothing else.
Every AI call has a clear route to a member of your team.
We agree where calls are processed, who can see transcripts and how long they are kept.
In healthcare and veterinary practices, triage and emergencies always go to your people.
We will set up a demo using your business name, hours and common questions, so you can call it yourself.