A 3CX phone system with AI built in: it greets callers, answers routine questions and routes the rest to the right person, day or night. Ultratek designs it, installs it on Yealink phones and supports it.
An AI receptionist, personal assistant and customer service agent, with a person always one step away. →
Run it in the cloud with Ultratek or on your own server. Keep your existing numbers either way.
Desk, executive and cordless Yealink phones, pre-configured and supported by us. →
Callers are answered straight away, asked what they need and either helped on the spot or put through to the right person or team. After hours, the AI takes the details so your staff start the day with a clear list instead of a full voicemail box.
See what the AI can do →
Calls can be transcribed and summarised automatically, with the tone of each conversation scored. Search past calls by keyword, see which ones need a follow-up and coach your team from real examples.
Transcripts and insights →
Call queues, callbacks, live wallboards and supervisor tools come built in. Calls pop the customer record in Salesforce, HubSpot, Zoho, Microsoft Dynamics and more, and are logged automatically.
Contact center and CRM →
We supply and set up Yealink desk, executive and cordless DECT phones that plug in and work with 3CX. Your team can also answer on the 3CX app for Windows, Mac, iPhone, Android or a web browser.
Our Yealink phones →
AI call answering pays off wherever calls pile up at busy times or arrive after hours.
Appointments, overflow and after-hours callsLaw & accounting
Screen new clients and route urgent callsAutomotive
Sales, Service and Parts, across every siteHotels & hospitality
Reservations, guest requests and room phonesSchoolsParents reach the right office first timeContact centers
AI takes the first conversation at peak timesWe look at how callers reach you today and where they wait, give up or go to voicemail.
We build one real call journey from your business, including the handover to a person.
Go live on one number or queue with a clear goal, such as fewer missed calls.
Your team is trained, results are reviewed and we roll out the next step.
Before go-live we also check emergency (911) calling, call recording rules, backups and who can see call data, so the AI is introduced safely.
Tell us how callers reach you today and we will show you an AI call journey built for your business.