The package includes IT support services as follows:
Prepaid 0.5 hour per month for IT consulting and IT management.
MJJT Network Maintenance Software Agent: 3 keys.
MJJT Remote Data Share: 1 account with 1 GB file storage.
MJJT DNS Monitoring: 1 account.
PRTG Network Monitoring Probe: 1 account with 1 sensors.
Workplace Chat Client Agent: 1 private account.
The IT consulting and IT management includes technical meetings, technical support over the telephone, email, online chat, remote diagnosis and support, onsite technical consulting, Network management, technical training, technical research for IT purchasing and IT solution, and server management.
Additional IT consulting and IT management with discount rate based on this package:
Non-emergency additional consulting (during business hours): 15 minutes increments.
Emergency consulting (after business hours): 2 hours minimum.
MJJT Network Maintenance Service for Windows Updates