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212-868-0688

Ultratek Computers & Communications

Maintenance and Repair

Computer Maintenance and Repair

We work within your budget to provide an affordable combination of services customized to meet your needs.

The right service package guarantees that your business runs smoothly. We minimize down time and maximize productivity.

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Our Services

General Maintenance and Repair

Keep your computer systems up and running with the latest security software and operating system enhancements. We perform routine hardware checks, software updates, OS updates and file-structure related services remotely from our offices. Preventive care safeguards your investment in IT just as it does your health.

Hardware and Software Troubleshooting

When things go wrong, get your systems back online in no time. We isolate problems in your computing environment and quickly fix them. Using an application that gives us remote control of the desktop, we can resolve most issues from our offices. Keep your business going without interruption with our troubleshooting services.

Needs Assessments

When it's time to install a new network, add a printer, or upgrade your software, invest wisely. You define your business needs and we advise you on the best techologies to achieve them. Get the most for your money with advice from Ultratek.

Network Security

Keep your network and the data on it safe and secure. We are experts in network management and security. We analyze your security needs and protect you from hackers, trojans, worms and viruses. You have peace of mind when you know your vital business systems are protected.

Service Levels

Our services are available at several levels, depending on the kind of support you need.

General Support

We provide support from 9 am to 5 pm Monday through Friday Eastern Time. We usually respond within a few hours to requests made during business hours, or the next business day otherwise. Your systems remain online and your employees productive all day long.

Rapid Response

Our rapid-response services are delivered within a one- to five-hour timeframe, from 9 am to 7 pm Monday through Friday Eastern Time. When you need immediate help during normal business hours, we can get you back on your feet with a minimum loss of time.

24-Hour Emergency Service

We can be available at night and on weekends - from 7 pm to 9 am Monday through Friday Eastern Time and all day Saturday and Sunday. Our emergency services are delivered quickly, within a one- to five-hour timeframe. If your business operates around the clock, our emergency service makes sure you are always operational.

IT Audit



Examine your IT
infrastructure.

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IT Policies and
Procedures



Define your IT
controls.

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IT Awareness
Training



Are your employees
IT aware?

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IT Compliance



Keep your data
secure.

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