We work within your budget to provide an affordable combination of services customized to meet your needs.
The right service package guarantees that your business runs smoothly. We minimize down time and maximize productivity.
Our services include:
- Maintenance and repair
- Hardware and software troubleshooting
- Needs assessment
- Network security
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General Maintenance and Repair
Keep your computer systems up and running with the latest security software and operating system enhancements. We perform routine hardware checks, software updates, OS updates and file-structure related services remotely from our offices. Preventive care safeguards your investment in IT just as it does your health.
Hardware and Software Troubleshooting
When things go wrong, get your systems back online in no time. We isolate problems in your computing environment and quickly fix them. Using an application that gives us remote control of the desktop, we can resolve most issues from our offices. Keep your business going without interruption with our troubleshooting services.
Needs Assessment
When it's time to install a new network, add a printer, or upgrade your software, invest wisely. You define your business needs and we advise you on the best techologies to achieve them. Get the most for your money with advice from Ultratek.
Network Security
Keep your network and the data on it safe and secure. We are experts in network management and security. We analyze your security needs and protect you from hackers, trojans, worms and viruses. You have peace of mind when you know your vital business systems are protected.
Service Levels
Our services are available at several levels, depending on the kind of support you need.
We provide support from 9 am to 5 pm Monday through Friday Eastern Time. We usually respond within a few hours to requests made during business hours, or the next business day otherwise. Your systems remain online and your employees productive all day long.
Our rapid-response services are delivered within a one- to five-hour timeframe, from 9 am to 7 pm Monday through Friday Eastern Time. When you need immediate help during normal business hours, we can get you back on your feet with a minimum loss of time.
- 24-Hour Emergency Service
We can be available at night and on weekends - from 7 pm to 9 am Monday through Friday Eastern Time and all day Saturday and Sunday. Our emergency services are delivered quickly, within a one- to five-hour timeframe. If your business operates around the clock, our emergency service makes sure you are always operational.
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