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Give your Web site the human touch and grow your sales with 24/7 Live Operators from Tri-State Web Marketing.
When a visitor needs help and can't get it, they can leave without buying. 24/7 Live Operators keeps them browsing and buying with a live human to respond immediately to their needs. |
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24/7 Live Operators is an around-the-clock call center that can serve your customers by phone or Interactive Chat. Don't miss a potential sale when a service representative can be available at all hours to take a phone order or provide assistance.
If you don't have the resources to host a call center yourself, 24/7 Live Operators can provide the service you need at an affordable cost. All customer service representatives are American English native speakers.
Remote Live Receptionist Service
A live professional receptionist will answer calls, project the image you want your callers to receive and assist each caller as defined by your protocol. For example, after answering a call, we will help the caller by answering their questions (with information you provide to us), take a message or patch calls to an appropriate member of your team. Ask us about custom solutions to solve special issues you face.
When used with LiveTrack Web Analytics with Interactive Chat, representatives can anticipate a visitor's need for help and proactively respond, before the visitor leaves your Web site.
Representatives can monitor visitor activity in LiveTrack Web Analytics and offer assistance by Interactive Chat. LiveTrack can also be set up to alert representatives to assist a visitor when they view a set of key pages, use certain keywords or originate from a certain geographical location.
Order Entry Services
We can become your callers' fingers on the Web to enter orders directly into your Web site. This spares you from any need to re-key or transcribe orders. We can also provide other forms of customer service - order status inquiries, shipment tracking and frequently asked questions, for example.
Live Telephone Answering Service
A telephone secretary can answer calls and take a basic message. The message can be delivered to the appropriate party via text message, alpha pager, e-mail, fax or voice mail.
Enhance the usability of your Web site and boost sales with the power of 24/7 Live Operators from Tri-State Web Marketing.
Click here to get started.
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